As many as 40% businesses may not exist in a meaningful way in the next 10 years if organisations fail to make customer centricity a part of their DNA*.
Doing this requires deep commitment that goes beyond adopting technology, restructuring processes and designating chief customer care officers. It demands redefining core values to ensure that every process, every discussion and every decision in the organisation ultimately benefits the customer. The key to survival today is in continuously giving value to customers.
It’s a big ask with an even bigger payoff. Experts predict that only consumer centric retail organisations will enjoy strong valuations in the market as well as the hearts and minds of the customers.
RLS 2018 will help you become one of them.
*Cisco CEO John Chambers