CEO, Retailers Association of India
Kumar Rajagopalan is the CEO of Retailers Association of India (RAI). In his current role at RAI,
Kumar focuses on creating a positive business environment for modern retail in India.
Over the recent years, Kumar has represented RAI as the voice for retailing in India and works
with all levels of government and stakeholders. RAI supports employment growth and career
opportunities in retail, promotes and sustains retail investments in communities from coast-tocoast,
and enhances consumer choice and industry competitiveness.
Kumar is also a Director with Retailers Association’s Skill Council of India (RASCI) and
Independent Director on Board with Aeon Credit Service India Private Limited.
Kumar brings with him over 28 years of profound knowledge and business experience, having
worked as the country head – retail solutions at IBM. At IBM, he was responsible for leading the
business and solution development functions as well as closely working across the brand teams
of IBM to define and execute the overall sales and thought leadership strategy for IBM India.
Kumar has also worked as the Executive Director and Chief Operating Officer of ‘Crossword Book
Stores’. Kumar started his Retailing career with Shopper’s Stop Ltd. During his 13 years tenure
with Shoppers’ Stop, he has had varied responsibilities including: Head of Finance and Systems,
Head of Operation, Head of Buying and Merchandising for Non-apparels, Head of concessions,
Head of a venture called ‘Bargains’.
Kumar is associated with various organizations and industry bodies that help and promote retail.
He is also a visiting faculty in various business institutes. He regularly contributes articles to
magazines and News Papers.
A Chartered Accountant by education, Kumar specialized in management consulting, taxation,
audit and corporate matters at the start of his career.
Over the years, Kumar has witnessed success by taking up functions that require start-up skills or