Retail Leadership Summit (RLS) 2019
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Theme: Customer Experience- Key to mindshare and marketshare.

We are living in the age of experience. Brands that build their offering solely on the basis of products run the risk of getting left behind as they will have nothing more to compete on other than price. If they don’t add experience to their mix, they also risk getting commoditised. Since retail interacts with consumers through various touchpoints (traditional media, social media, website and stores), it is important to create an experience that engages customers and delights at every point of interaction. Touchpoints that create experiences above customer expectations are the ones that help create mindshare. When mindshare is captured, marketshare follows.

*By 2020, customer experience will overtake price and product as the key brand differentiator. It is the fulcrum on which a brand’s success will be built.

Retail Leadership Summit 2019 will assimilate people from various factions and formats of retail to talk about what could create new brand salience and experiences that help increase mindshare and thus marketshare.

*According to a study by US-based Consumer Intelligence firm Walker

Intro Video Register Now

1200+

Participants

100+

Speakers

500+

Brands

80+

Partners

EVENT DESIGN


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KEYNOTE

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PANEL DISCUSSIONS

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ROUNDTABLES

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WORKSHOPS

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IDEA DEVELOPMENT

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NETWORKING DINNER/LUNCH


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AWARD RECOGNITION

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GAME CHANGERS

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IGNITE SESSIONS

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PRODUCT LAUNCHES

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PRODUCT DISPLAY

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GURU SPEAK

Photo Gallery

Speakers

MATTHEW R. SHAY

President and CEO -
National Retail Federation

PEI LIANG

President of CCFA (China Chain Store & Franchise Association)

Partners 2019

Hotel

Renaissance Hotels is a worldwide brand of hotels and resorts. The brand is owned by Marriott International and many Renaissance Hotels are managed by Marriott

Location

#2 & 3B, Near Chinmayanand Ashram, Powai, Mumbai, Maharashtra 400087.